Returns, Exchanges, Refunds and Cancellation Policy | The Gym Lifestyle

Returns, Exchanges, Refunds and Cancellation Policy

TheGymLifestyle.com's Fair Return Policy

Every order you receive from TheGymLifestyle.com is a unique, tailor-made item that has been especially made to order on demand.

This is what separates us from more traditional clothing companies. Returned goods cannot be put back on the shelf and sold to the next customer – so what comes back to us simply lands in the charity box. 

If your order contains printing errors or defective goods, we will of course take back the product and refund your money or send you a new product. 

We also promise:

Even when there is nothing wrong with the product, you can return it and

  • exchange it if you don’t like the product,
  • receive a coupon for your next order, or
  • have the product cost refunded

Printing errors or defective goods

Please send your items to the return address found on your package slip within 14 days of receipt and notify our support team.

You will receive a new item or a full refund

You sent me the wrong item / size

Please send your items to the return address found on your package slip within 14 days of receipt and notify our support team.

You will receive a new item or a full refund 

I’d like to exchange to a new size / colour

If you are not completely satisfied with your purchase, simply return the item or items to us within 14 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / color if preferred. Shipping is only refundable if you receive faulty goods. 

Please note:

  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility.
  • The parcel can take up to 7 working days to be returned to our Printing facility, unless sent via special delivery.

Cancel an order

You have the right to cancel your order for any item purchased from TheGymLifestyle.com, for a full refund. 

Order cancellations must be made in writing or via e-mail, quoting your order number, within 7 working days of the day after you receive the goods to Customer Care. Order cancellations made after an order has been shipped, the customer will be liable for return postage.

I haven’t received my order

Please note that to ensure the best quality of our products, we let professionals in Los Angeles individually process and hand-print each product with excellent care.

Therefore do shipments leave our printing facility roughly 1-7 business days after order placement (depending how many orders are in queue). Please add estimated shipping times on top of that.

If your order is indeed late please contact Customer Support.